Cuan123 Terms & Conditions — Platform Rules & Policies for Malaysia

By creating an account at cuan123, you confirm that you meet all of the eligibility requirements below. If any requirement is not satisfied, cuan123 reserves the right to decline registration or terminate an existing account at any time without prior notice.

• You are at least 18 Years Old at the date of registration.
• You are a Malaysian citizen or permanent resident playing in accordance with local laws.
• You may only register one account in your own name — not on behalf of another person or any corporate entity.
• You have not previously been banned or restricted from using the cuan123 platform.
• The information you provide during registration is accurate, truthful, and up to date.
• You are not suffering from a problem gambling condition that has been diagnosed by a professional.

Account registration is free and involves no charges whatsoever. Registration may only be completed through the official cuan123 portal and not through any agent or third-party platform not officially recognised.

Your cuan123 account is solely your personal responsibility. You are responsible for keeping your login credentials — including your username and password — confidential. cuan123 will never ask for your password through any communication channel.

Each member is permitted to hold only one active account. Multiple accounts held by the same individual — whether under different names, phone numbers, email addresses, or payment details — constitute a serious breach of cuan123's Terms & Conditions and may result in:

• All associated accounts are suspended or terminated immediately.
• All balances across all accounts forfeited without payment.
• All bonuses and winnings obtained through duplicate accounts are completely void.
• Reporting to the relevant authorities in cases where fraudulent activity is involved.

Cuan123 is not liable for any losses arising from a member sharing their login credentials with another party. If you notice any suspicious activity on your account, please contact our customer support team immediately without delay.

Cuan123 accepts deposits via the following Malaysian payment methods only: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks. All transactions are conducted in Malaysian Ringgit (MYR) with no foreign exchange fees.

• Minimum deposit: RM 20 per transaction.
• Maximum daily deposit: Depends on your payment method and VIP tier.
• Deposited funds must come from a legitimate source and belong solely to the member.
• Deposits made through another person's account or e-wallet are not permitted.
• Cuan123 reserves the right to request proof of ownership of the payment method used.

Cuan123 does not accept cash deposits, cheques, or international bank transfers. Any attempt to deposit funds through an unauthorised method will be rejected and the funds returned to their original source, subject to the terms of the relevant payment method.

By making a deposit, you confirm that the funds involved are not linked to any illegal activity or money laundering. cuan123 cooperates fully with Malaysian authorities in cases involving suspected illicit financial activity.

Cuan123 processes all valid withdrawal requests within the following timeframes, depending on your VIP level:

• VIP Silver: Within 30 minutes, daily limit of RM 5,000.
• VIP Gold: Within 15 minutes, daily limit RM 15,000.
• VIP Platinum: Within 10 minutes, daily limit RM 50,000.
• VIP Diamond: Within 5 minutes, no daily limit.

Withdrawals may only be made to a bank account or e-wallet registered under the same name as your cuan123 account. Withdrawals to third-party accounts are not permitted under any circumstances. All withdrawals are processed in Malaysian Ringgit (MYR).

Cuan123 reserves the right to place withdrawals on hold for security review or identity verification purposes where necessary. In such cases, the member will be contacted via their registered email or phone number to provide additional information or documents. The review period typically does not exceed 48 business hours.

If a withdrawal is declined for technical or policy reasons, cuan123 will inform the member of the reason and provide an opportunity to resolve the issue before a new request can be submitted.

Cuan123 offers a wide range of bonuses and promotions from time to time, including a welcome bonus, reload bonuses, weekly cashback, daily rebates, a birthday bonus, and VIP programme benefits. Each bonus is subject to specific terms and conditions as stated on the relevant promotions page.

The general principles that apply to all bonuses and promotions at cuan123 are as follows:

• Every bonus carries a rollover requirement that must be met before any withdrawal can be made.
• Bonuses may not be transferred to another member or redeemed directly for cash.
• Cuan123 reserves the right to void any bonus where there are signs of abuse or fraud.
• Members are entitled to one welcome bonus only. Attempting to re-register in order to claim this bonus again is considered a serious violation.
• Advertised promotional offers are subject to change or withdrawal without prior notice.

Weekly cashback is automatically credited every Monday based on net losses from the previous Monday through Sunday. Credited cashback carries no rollover requirement and may be withdrawn or used for play. cuan123 reserves the right to adjust the cashback rate or discontinue the cashback programme with 7 days' notice to members via their registered email.

All games offered by cuan123 — including Live Casino, baccarat, table games, slots, Sports Betting, and e-sports — are subject to their respective game-specific rules as stated on the relevant game pages. The following general terms apply to all game types:

• Game results confirmed by the system are final and cannot be disputed unless there is clear evidence of a technical fault reported within 24 hours.
• Any internet connection disruption during gameplay is the member's responsibility. cuan123 is not liable for any losses resulting from connectivity issues on the member's end.
• The use of automated software, bots, or any unauthorised method to gain an advantage in games is strictly prohibited.
• Collusion — where two or more members cooperate to manipulate game outcomes — is a serious violation that may result in immediate account closure.

For Sports Betting and e-sports, the odds displayed are those applicable at the time the bet is placed and will not change once the bet is confirmed. Confirmed bets cannot be cancelled except under circumstances specifically set out in the betting rules. If a match is postponed, cancelled, or not completed within the stipulated timeframe, the affected bets will be settled in accordance with cuan123's match policy for the relevant sport.

Cuan123 operates a zero-tolerance policy against all forms of fraud, manipulation, or platform abuse. The following actions are considered serious violations and may result in account closure and reporting to the relevant authorities:

• Use of stolen credit or debit cards, or another person's payment information without authorisation.
• Any attempt to launder money through repeated deposits and withdrawals without meaningful gaming activity.
• Using a VPN or proxy to conceal your actual location in order to bypass geographical restrictions.
• Filing a chargeback with your bank or payment provider after a valid deposit has been made.
• Exploiting system bugs or technical errors to gain unauthorised advantage.
• Colluding with other members to manipulate bets or gameplay.

Where fraud or illegal activity is suspected, cuan123 reserves the right to freeze the relevant account pending investigation. Balances held in a frozen account will not be released until the investigation is concluded and a final decision has been made. The investigation process may take up to 30 days depending on the complexity of the case.

Your cuan123 account may be closed or suspended under the following circumstances:

• At the member's request: You may close your account at any time by contacting customer support. Any remaining balance will be returned to your registered payment method once all applicable conditions have been met.
• Self-exclusion: You may activate a temporary self-exclusion (24 hours to 6 months) or a permanent one through your account settings. This is a responsible gaming tool that we strongly support.
• Breach of Terms & Conditions: cuan123 reserves the right to close any account that violates its Terms without prior notice. In cases of serious breach, account balances may not be returned.
• Inactive account: Any account showing no login activity or transactions for 180 consecutive days will be classified as dormant. A monthly administrative fee of RM 10 may be charged until the balance is depleted or the account is reactivated.

To reactivate a dormant account, please contact cuan123 customer support. Identity verification may be required before the account can be fully reinstated.

Cuan123 provides its online entertainment platform on an "as-is" basis and makes no guarantee that the platform will be free from technical disruptions, errors, or downtime at all times. While we strive to maintain 99.9% platform availability, unexpected technical interruptions may occur.

Cuan123 shall not be held liable for any indirect, incidental, or consequential losses arising from:

• Internet connection disruptions on the member's end during active gameplay.
• Delays or failures caused by third-party payment systems.
• Third-party actions outside of cuan123's control.
• Force majeure events such as natural disasters, epidemics, or national infrastructure disruptions.

Cuan123's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the date the liability claim is raised. This term is absolute and cannot be overridden by any court of competent jurisdiction.

The collection, use, and protection of your personal data at cuan123 is governed by our separate Privacy Policy. By accepting these Terms & Conditions, you also agree to the cuan123 Privacy Policy, which can be read on the Privacy Policy page.

In summary, cuan123 collects and uses your personal information solely for the following purposes:

• Identity verification and fraud prevention.
• Processing your financial transactions.
• Provision of customer support services.
• Promotional communications and platform updates (with your consent).
• Compliance with Malaysian legal and regulatory requirements.

Cuan123 uses SSL 256-bit encryption to protect all data transmitted between your browser and our servers. Your data is stored on secure servers and is accessible only to authorised personnel. Your information is never sold or shared with advertisers or any commercial third party without your explicit consent.

Cuan123 reserves the right to amend, update, or improve these Terms & Conditions at any time. All changes will:

• Active members will be notified via their registered email at least 7 days before changes take effect, except where immediate updates are required for legal or security reasons.
• Marked with the latest update date at the top of this document.
• Prominently displayed on the cuan123 homepage during the notice period.

By continuing to use the cuan123 platform after the effective date of any changes, you are deemed to have accepted the revised Terms & Conditions. If you do not agree with any changes, you have the right to close your account before the effective date and withdraw your full balance without penalty.

The version of the Terms & Conditions currently published on the cuan123 website on the relevant date shall be the binding version. All previous versions are no longer in effect and may not be used as a reference for any claims.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms & Conditions, or the use of the cuan123 platform, shall be resolved through good-faith negotiations between the parties. Should negotiations fail, the dispute shall be referred to a court of competent jurisdiction in Malaysia.

Before pursuing any legal action, we strongly encourage members to contact the cuan123 customer support team first, as the majority of issues can be resolved quickly and satisfactorily through normal communication channels.

For any enquiries regarding these Terms & Conditions, please contact us via:

• Email: support@cuan123.best
• LiveChat: Available 24 hours a day, 7 days a week within the platform
• WhatsApp & Telegram: Information in your account dashboard

The cuan123 customer support team operates in Bahasa Malaysia and is ready to help you understand any part of these Terms & Conditions. We believe that clear terms and open communication are the foundation of a strong relationship between the platform and its members.