Cuan123 Privacy Policy — Malaysian Player Data Protection

Cuan123 only collects information that is genuinely necessary to provide platform services safely and effectively. We do not collect data excessively or without a clear purpose. Below are the categories of information we collect and the circumstances in which they are collected:

Information you provide directly during registration:

• Your full name as it appears on your Malaysian identity card or passport.
• Date of birth for minimum age verification of 18 years.
• An active Malaysian mobile number for two-factor authentication (2FA).
• An active email address for account communications.
• Passwords you set yourself — stored in hashed form that cannot be read by any of our staff.

Information collected during platform use:

• Betting and game history for account record purposes and dispute resolution.
• Financial transaction information including deposits and withdrawals in Malaysian Ringgit (RM).
• IP address and device information for security and fraud prevention purposes.
• Login and logout activity logs for account security auditing.

Identity verification (KYC) information:

• A copy of your Malaysian identity card (MyKad) or passport for identity verification.
• Proof of address such as a bank statement or utility bill for certain account types.
• Proof of ownership of your payment method, such as a screenshot of your e-wallet or the account holder name of your bank account.

Every piece of data collected by cuan123 is used for one or more specific, legitimate purposes. We do not use your data for any purpose beyond the scope stated here without first obtaining your consent.

• Identity verification and fraud prevention: Your personal data and KYC documents are used to verify that you are a legitimate individual aged 18 or above, and to detect any suspicious activity or fraud attempts that may compromise your account security.
• Financial transaction processing: Payment information is used solely to process your RM deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and to withdraw winnings to the same methods. No payment information is stored in full on our systems — only the data required for verification is retained.
• Platform services provided: Game history and betting data are used to maintain your account records, calculate VIP cashback, and resolve any disputes that may arise regarding match results or game outcomes.
• Customer support: Your account information is accessed by cuan123's customer support team when you contact us for assistance — so they can understand your situation and provide effective help.
• Communication and marketing (with your consent): If you agreed to receive marketing communications during registration, we may send you emails or messages about promotions, new bonuses, and cuan123 platform updates. You can unsubscribe at any time through your account settings or the unsubscribe link in any email.
• Legal compliance: Where required by Malaysian law or a court order, cuan123 may be obligated to disclose certain information to the relevant authorities.

Cuan123 stands by the principle that your data belongs to you. We do not share, sell, or disclose your personal information to third parties, except in the following limited circumstances:

• Approved payment processors: To complete your financial transactions, the minimum required information is shared with payment service providers such as DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and the FPX network. All payment processors are bound by strict confidentiality agreements and are not permitted to use your information for any other purpose.
• Gaming service providers: In certain situations, minimal game session data may be shared with game content providers to ensure session continuity and resolve any technical issues. These providers do not receive your identity or financial information.
• Authorities and legal compliance: cuan123 will disclose required information to Malaysian authorities, courts, or law enforcement agencies where mandated by law, court order, or in the context of a legitimate investigation into suspected illegal activity.
• Protection of cuan123's rights: In cases of fraud, unwarranted chargebacks, or serious violations of the Terms & Conditions, cuan123 may need to share relevant information with financial institutions, payment providers, or authorities for the purpose of legal action.

In the event that cuan123 is involved in a business merger, acquisition, or sale of assets, member data may be transferred as part of those business assets. In such cases, members will be notified in advance, and the new entity will be bound by the same Privacy Policy or one that provides equal or stronger protection for member data.

Cuan123 invests seriously in data security infrastructure. This is not merely a compliance checkbox — it is a core spending priority, because we understand that member trust depends entirely on the security of their data. The following technical measures are enforced on an ongoing basis:

• Data encryption in transit: All communications between your browser or app and cuan123's servers are encrypted using TLS 1.3 with 256-bit SSL encryption. This ensures no third party can intercept or read your data in transit.
• Data encryption at rest: Sensitive data such as identity documents, payment information, and passwords are stored in encrypted form on our servers. Passwords are hashed using a one-way algorithm that cannot be decrypted by any party.
• Role-based access control: Access to member data within the cuan123 system is restricted to staff who require it to carry out their specific job responsibilities. All access is automatically logged and reviewed on a regular basis by our internal security team.
• Two-Factor Authentication (2FA): cuan123 encourages and supports two-factor authentication for all member accounts as an added layer of security to protect your account from unauthorised access.
• 24/7 threat monitoring: Our systems are continuously monitored by automated intrusion detection systems capable of identifying and responding to suspicious activity in real time.
• Regular security audits: cuan123 conducts regular penetration testing and security audits by independent third parties to identify and patch any vulnerabilities before they can be exploited.

Cuan123 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored by your web browser when you visit our website. Below are the types of cookies used by cuan123:

You can manage your cookie settings through your web browser. However, disabling essential cookies may significantly affect the functionality of the cuan123 platform. For guidance on managing cookies in popular browsers, refer to your browser's documentation.

As a cuan123 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold. cuan123 respects and facilitates the exercise of all these rights:

• Right of Access: You have the right to request a copy of all personal data cuan123 holds about you. The request will be processed within 14 working days and the information will be provided in a readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You can update most information directly in your account settings, or contact customer support for corrections that require document verification.
• Right to Erasure: You may request deletion of your personal data from cuan123's systems in certain circumstances — for example, when closing your account. However, some data may need to be retained for the minimum period required by Malaysian law (typically 7 years for financial records).
• Right to Object to Marketing: You may object to the use of your data for direct marketing purposes at any time, with no penalty or impact on your platform services. You can unsubscribe via your account settings or through the link included in every marketing email.
• Right to Data Portability: You have the right to request an export of your personal data in a machine-readable format, should you choose to transfer it to another platform.
• Right to Object to Automated Processing: If cuan123 uses automated processing that materially affects you, you have the right to request a human review of that decision.

To exercise any of the rights above, please contact cuan123's data protection team by email at support@cuan123.best by clearly stating your request. We will acknowledge receipt within 48 hours and resolve it within 14 working days.

Cuan123 is an adult entertainment platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

Cuan123's registration process requires date of birth verification and identity document checks, designed to prevent anyone under 18 from signing up. If cuan123 discovers that personal data from a minor has been inadvertently collected, we will:

• Terminating the account in question immediately.
• Delete all related personal data from our systems as promptly as possible.
• Returning any remaining balance to the original payment method where applicable.
• Reporting incidents to the relevant authorities where required under Malaysian law.

If you believe that someone under the age of 18 has registered an account on cuan123, please contact us immediately at support@cuan123.best with the relevant details so we can take prompt action.

Cuan123 operates primarily in Malaysia and member data is stored on servers located in data centres that meet strict security standards. In certain operational situations, data may be processed by service providers located outside Malaysia — such as international cloud infrastructure providers that support our platform's operations.

When cross-border data transfers occur, cuan123 ensures that:

• The recipient country or entity maintains a level of data protection equivalent to or greater than that of Malaysia.
• Legally binding data processing agreements (DPAs) are signed with all third parties involved.
• Data transfers are limited to the minimum information necessary for the specific operational purpose.
• You will be informed of any such transfers through updates to this Privacy Policy where applicable.

Cuan123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. All changes to the Privacy Policy will:

• All active members will be notified by email at least 7 days before the changes take effect.
• Marked with the latest "Updated" date at the top of this document.
• Prominently displayed on the cuan123 homepage throughout the notice period.
• Available for review in the version archive through customer support if needed.

By continuing to use the cuan123 platform after the effective date of an updated Privacy Policy, you will be deemed to have accepted the changes. If you do not agree with any changes, you have the right to close your account and request deletion of your data before the changes take effect.

For material changes to how we collect or use your data, we will actively seek your fresh consent — rather than relying on "implied consent" through continued use.

For any questions, concerns, or requests relating to this Privacy Policy or how cuan123 handles your personal data, please reach out to us through the following channels:

• Privacy-Specific Email: support@cuan123.best — please include "Privacy Enquiry" in the subject line of your email.
• LiveChat: Available 24 hours a day, 7 days a week within the cuan123 platform.
• WhatsApp & Telegram: Channel details are available in your account dashboard after logging in.

We are committed to responding to all privacy enquiries within 48 hours, and to resolving more complex requests within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant regulatory body under the Personal Data Protection Act 2010.

Cuan123 takes every privacy enquiry and complaint seriously. Feedback from members on our privacy practices is invaluable in helping us continuously improve the data protection we offer to the Malaysian player community.